Smoothing the customer journey from start to finish
Redesigning the customer journey to improve empathy and strategic alignment in healthcare.
Increasing automation to drive growth
Optimizing customer touchpoints and cost efficiency for a growing pet retail chain.
Rapid intervention to rescue service level
Improving call center performance and service levels for a national meal delivery brand.
Calibrating contracts for a sprawling organization
Optimizing BPO contracts to balance service quality and cost in healthcare.
Optimizing performance for great service
Boosting Medicare sales performance through strategic call center optimization.
Navigating growth and scaling quickly
Scaling a tech-driven services firm through strategic operations and team growth.
Solving labor issues with near shore help
Resolving service gaps with tailored nearshore BPO solutions for insurance customer support.
Creating consistent architecture to serve clients worldwide
Unifying global support architecture to improve service and reduce operational costs.
Great channel experiences, first touch resolution
Improving email support with first-touch resolution and agile CX transformation.
Driving customer experience focus in B2B interactions
Shifting B2B service quality from compliance to customer experience focus.
Using Agile to get results
Accelerating agile transformation to deliver mission-critical IT platforms.
Bringing together CRM and cloud contact center capabilities
Integrating CRM and cloud contact center platforms for multi-channel optimization.
New platform for a national benefits provider
Supporting cloud platform implementation with expert guidance and workforce optimization.
Securing a state-of-the-art platform for less
Upgrading to a cloud contact center platform with better functionality and lower cost.
Simplifying life with a centralized call center
Launching a centralized call center to streamline operations and improve patient focus.