| BPO CONSULTING
BPO selection and management consulting for contact centers.
Blue Orbit helps contact centers select, deploy, and manage BPO partners that deliver. We define vendor requirements, structure the launch process, and stay involved to ensure your BPO becomes a true extension of your operation — not a liability.
BPO outsourcing you can trust—for BPOs that become an extension of your team.
Our BPO consulting services ensure that partnerships succeed by setting clear expectations, structuring the launch process, and continuously measuring performance. We help you select the right vendor for your needs and stay involved to ensure they deliver results. We support:
Requirements, demos, vendor selection
Contracting and SLAs
Launch planning and support knowledge transfer
Day-to-day vendor and performance management
Let’s discuss your BPO needs.
FAQ
Learn how we help design and manage outsourcing strategies—from vendor selection to onboarding and performance oversight—tailored to your operational needs and growth objectives.
-
We help with every phase of the selection process from documenting requirements through analysis of responses. We can also advise you on the most efficient way to run the process based on your needs - whether it's RFI, RFP or another approach altogether.
-
We can provide support in a few different ways and help you troubleshoot issues once you have transitioned and structure quarterly business reviews to achieve your goals. We often work on a retained basis or a project basis if there are specific issues or business outcomes that need to be addressed.
-
Yes. We help stabilize, renegotiate, or transition vendors when needed.
-
We support negotiations to make sure deliverables are clearly designed, metrics are defined appropriately, and the pricing model is well understood. We're not lawyers though, so we don't replace legal advice - our goal is to help you to achieve best practice terms and conditions for your needs.
-
Yes. We support multi-vendor and multi-region models with centralized reporting and governance structures.
Case Studies
| CONTACT US
Ready to make your customer service technology work better? Book a 15-minute business review with one of our experts.
Get in Touch
Not ready to book a call yet? Reach out to learn more about how we can help improve your ROI.