Case Study Consumer Packaged Goods Agile Delivery

The stalled agile program started shipping

Global consumer packaged goods company · 15,000+ employees · IT platform modernization

Full-Time Embedded agile coach

Program-Level Strategic support

The Challenge

Teams were running the ceremonies and missing the point.

The company had invested in an ambitious program to improve how it created, customized, and deployed critical IT platforms. Progress had stalled. Earlier agile coaching produced neither the behavioral change nor the delivery results leadership expected, and the gap between investment and outcomes was turning the whole initiative into a source of frustration.

Agile motions without traction

Standups happened, boards existed, and delivery didn't improve.

Coaching that hadn't landed

Previous coaching taught theory without adapting to the organization's context, culture, or pace.

Mission-critical deadlines at risk

The platforms in the program had committed delivery dates, and the current pace wasn't going to meet them.

Our Approach

Embed with the teams and coach against real delivery.

01

Agile Foundations

Developed a custom Agile 101 curriculum plus role profiles and proficiency matrices, giving every team member a concrete path from core principles to advanced practice.

02

Dedicated Coaching

A full-time coach worked exclusively with two mission-critical platform teams, facilitating ceremonies, unblocking issues, and building habits inside the daily work.

03

Self-Managed Team Development

Gave teams ownership of their own processes. The autonomy was uncomfortable at first, and coaching through that discomfort was part of the job.

04

Strategic Program Support

Helped leadership evolve the broader transformation, manage risk across workstreams, and tie agile practice to business outcomes instead of delivery metrics alone.

The Results