| CONTACT CENTER TECHNOLOGY IMPLEMENTATION
Make your technology work from day one.
Cloud migrations, enterprise communication rollouts, conversational AI, and everything in between, we manage the process so your team doesn’t have to.
Align around business outcomes
Identify what you can optimize and what you need to add
Collaborate on the operational planning to drive adoption and results
Coordinate implementation and testing
Manage go live delivery and hyper care
End-to-End Digital Transformation from strategic assessment to seamless platform launch.
What we deliver.
Let’s discuss your technology needs
FAQ
Discover how we guide seamless platform transitions—from implementation and migration to change management—ensuring minimal disruption and full alignment with your business goals.
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We work with CCaaS, UCaaS, workforce management, quality, conversational AI, and more.
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Yes, we handle the full lifecycle of technology platforms from strategy to partner selection through implementation and on-going management.
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There are a lot of variables to consider - how many platforms for integration, the complexity of the architecture, the number of channels, and the size of the operation. At the short end, simple implementations or optimizations are 6-8 weeks; more complex projects can be 6+ months.
If you're interested in discussing your project, please contact us to schedule a 15-minute call.
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Once you have selected the platform, the key steps are validating requirements, collaborating with the platform provider on the configuration and build of the platform, identifying the training needs, and then rolling out the platform with appropriate support and hypercare. This is predicated on doing some operational planning for how the go live will work and determine your operating model for how you will manage the platform and system changes once you cut over.
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One of the key aspects is ensuring you have enough resources supporting the transition process - internally, from the platform provider, and if you need more expert help on the internal side, from a consulting partner that can guide you through the process.
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Integration needs are critical to identify early in the selection process and validate during vendor discussions and confirmation of requirements. An important way to have these conversations is to identify what CRM or tool integration you need including the use cases so that you have a concrete understanding of what works and what might be different.
The partner you need for a smooth tech transition
Optimizing your operation by changing technology is only part of getting results. The rest is making sure that what you implement works for your customers and your team.
Blue Orbit Consulting specializes in contact center technology transitions. We work with clients on getting business results. Whether you need to optimize your current technology or implement new platforms or applications, we support you with expert insight into selecting partners, architecture, operational planning, process improvement, change management and implementation program management.
We help do the work of getting technology implemented so your resources can focus on what they do best—serving their customers.
Case Studies
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