About Blue Orbit Consulting
We're your expert team to modernize service operations and empower teams to deliver consistent value through smarter systems and stronger collaboration.
| OUR MISSION
Our mission is to guide companies through meaningful transformation by aligning people, processes, and platforms so customer service organizations can deliver exceptional results.
Industry Leaders
At Blue Orbit Consulting, we're more than strategists—we’re industry experts who have spent decades inside contact centers, IT organizations and customer experience teams. We’ve led transformations from idea to new reality, managed global operations, and coached leaders navigating change.
Our team blends a deep knowledge of the industry with a people-first approach. We know the challenges that come with growth, new technology, and evolving customer expectations because we’ve lived them.
When you partner with Blue Orbit, you’re getting true experts with real experience in your business context.
Our Guiding Principles
We believe in collaboration to reach the outcomes you need and the path forward that works for you. That’s our promise.
When we partner with you, we believe that:
Great results come from defining the problem and solving it in the context of your company. We don’t believe in one size fits all. In fact, one size fits none when it comes to making real change.
Finding the right timing and cadence for change gets real results. Because the tech is the easy part, getting people to work differently is the key to lasting change
We bring together an understanding of business agility with a commitment to critical timelines because we know that you have to be able to count on results, even when things happen that you didn't expect.
| OUR STORY
FOUNDER AND PRINCIPAL
Since 2014, Melissa Copeland and her team at Blue Orbit have worked with dozens of organizations, from Fortune 500s to rapidly scaling start ups, to deliver customer centric experiences.
Melissa’s approach is fundamentally pragmatic - her clients often achieve benefits in excess of 10x their investment. Forbes magazine called her “America’s Top Contact Center Expert,” and Melissa’s work with national and global companies has made Blue Orbit the go-to expert when it comes to contact center solutions that delight customers and empower employees.
Melissa Copeland
| OUR STORY
Team Members
Strategic insight, effective execution, and business-focused solutions to every engagement. With deep expertise in program leadership, project delivery, process improvement and effecting change, we ensure every initiative is aligned, efficient, and impactful.
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The Program Manager oversees the planning, execution, and delivery of IT and contact center software implementations, ensuring alignment with strategic objectives and client requirements. They collaborate closely with cross-functional teams, manage project timelines, and serve as a key point of contact.
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The Project Manager oversees the day-to-day tasks and details to ensure the work you need done gets done. Our Project Managers don't just track tasks and plans – they jump in to help get the work done, and they own communication from start to finish to foster relationships, troubleshoot issues and manage expectations.
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The Business Analyst bridges the gap between business needs and technological solutions, gathering and analyzing requirements, and translating them into actionable plans for IT and software implementation projects.
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The Consultant is a broad term for very specific expertise. Our consultants have hands-on experience handling organizational, process or people issues and are matched to engagement based on functional or industry experience. Consultants are all about solving the right problem at the right time with a solution that fits the situation.
| CONTACT US