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Blue Orbit Blog
CMSWire on the digital experience stack
CMSWire on the digital experience stack

Melissa Copeland shares insights in CMSWire on how CRMs and AI shape the digital experience stack. Learn what sits at the center of customer data and personalization.

CMSWire on choosing CCaaS providers and platforms
CMSWire on choosing CCaaS providers and platforms

Melissa Copeland shares insights in CMSWire on how CCaaS platforms offer flexibility, visibility, and cost efficiency. Learn what to look for when choosing a provider in 2025.

CMSWire on contact center quality assurance
CMSWire on contact center quality assurance

Melissa Copeland shares QA strategies in CMSWire, highlighting how AI enables full call review and how composite scoring improves agent coaching and customer outcomes.

Computerworld on Google placing ads into AI chats
Computerworld on Google placing ads into AI chats

Melissa Copeland shares insights in Computerworld on how Google’s ad placement in AI chats may impact user experience, trust, and brand engagement.

Blue Orbit in the media.

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