Unifying Global Technical Support Operations for a Telecom Equipment Vendor. Reducing Costs by ~20%
Unifying global support architecture to improve service and reduce operational costs.
Improving First-Time Resolution by 5-8% in 60 Days for a North American Industrial Supply Organization
Improving email support with first-touch resolution and agile CX transformation.
Transforming Quality Assurance From Compliance to Customer Experience for a B2B Industrial Supply Organization
Shifting B2B service quality from compliance to customer experience focus.
Agile Coaching & Mission-Critical Platform Delivery for a 15,000-Employee Global CPG Company
Accelerating agile transformation to deliver mission-critical IT platforms.