Navigating growth and scaling quickly

CLIENT

U.S. Professional Services firm with a growing technology implementation business

Situation

After 2 years of success, client growth necessitated an experienced perspective and resource able to work with internal personnel as well as recruit and incorporate additional team members to position the company to scale for profitable growth longer term.

Objective

Define and deliver company growth in revenue and profit by establishing a professional services business in program management including recruiting and developing personnel, refining end-to-end service delivery process, establishing pricing and costing models to evaluate profit, and supporting culture change in fast-evolving environment.

What we did

• Focused on understanding organization data and context, construct operating approach and plan within EOS management framework

• Delivered full COO/EOS integrator scope of responsibilities including refining end-to-end service delivery process, establishing pricing and costing models to evaluate profit, building long term client relationships and on-going opportunities, end-end employee life cycle supports from recruiting through development and driving consistent culture focused on transformation in fast-evolving environment

Outcome

Business revenue grew 4x and profit expanded by 30%.