Smoothing the customer journey from start to finish
Redesigning the customer journey to improve empathy and strategic alignment in healthcare.
Increasing automation to drive growth
Optimizing customer touchpoints and cost efficiency for a growing pet retail chain.
Rapid intervention to rescue service level
Improving call center performance and service levels for a national meal delivery brand.
Calibrating contracts for a sprawling organization
Optimizing BPO contracts to balance service quality and cost in healthcare.
Optimizing performance for great service
Boosting Medicare sales performance through strategic call center optimization.
Navigating growth and scaling quickly
Scaling a tech-driven services firm through strategic operations and team growth.
Solving labor issues with near shore help
Resolving service gaps with tailored nearshore BPO solutions for insurance customer support.