The tech implementation rollout transition integration transformation modernization optimization delivery partner contact centers need.
Get more from your CX platforms with seamless rollouts, fast adoption, and real ROI.
| STRATEGIC CONTACT CENTER TRANSFORMATION APPROACH
Most contact center transformations stumble not because of the tools, but because the rollout falls apart.
That's where Blue Orbit Consulting comes in. We align IT, vendors, operations and people to make sure your investment drives measurable results from day one.
BPO, CCaaS & AI
Selection, Implementation & Management
We work with your existing tech stack to find inefficiencies and uncover ROI without the need for more resources. Our goal is to make sure every system talks to each other and the people who rely on them.
Tech Implementations
& Platform Transitions
We help businesses implement CCaaS platforms and point solutions. We specialize in helping contact center organizations get up and running quickly - so they can focus on being operators while we clear all the preparation and setup.
Quality Assurance
C& Program Monitoring
We work with call center organizations to design or refresh their quality programs using the latest technology. We take the pressure off teams who don’t have the resources to dedicate to using their quality monitoring programs effectively.
Workforce Management
& Efficiency Optimization
We work with call center organizations to design or refresh their quality programs using the latest technology. We take the pressure off teams who don’t have the resources to dedicate to using their quality programs effectively.
| TECHNOLOGY & OPERATIONS EXPERTISE
What we do best.
We specialize in making your customer service technology investments deliver measurable results.
Process expertise
We specialize in providing technology process and implementation expertise for IT or contact center leadership.
Practical solutions
We offer end-to-end solutions tailored to your specific needs with practical, not theoretical approaches.
Operational impact
Our work directly impacts day-to-day operations to drive bottom-line results.
10x ROI
Our clients achieve 10x the value of their investment in operational efficiencies, quicker cycle times, and improved results.
| END-TO-END TECH IMPLEMENTATION
We make your tech investment actually work.
Blue Orbit acts as an extension of your team by bridging gaps between operations, IT, and vendors. We guide the rollout and drive internal adoption. The result: a more efficient path to realizing value.
| END-TO-END TECH IMPLEMENTATION
We make your tech investment actually work.
Blue Orbit acts as an extension of your team by bridging gaps between operations, IT, and vendors. We guide the rollout and drive internal adoption. The result: a more efficient path to realizing value.
Process Expertise
We specialize in providing technology process and implementation expertise for IT or contact center leadership
Operational Impact
Whether it’s process optimization or new technology implementation, our work directly impacts day-to-day operations to drive bottom line results
Practical Solutions
We offer end-to-end solutions tailored to your specific needs with practical, not theoretical solutions
10X ROI
Our clients achieve 10X the value of their investment in operational efficiencies, quicker cycle times, increased revenue and better customer and user experiences
| END-TO-END TECH IMPLEMENTATION
We make your tech investment actually work.
Blue Orbit acts as an extension of your team by bridging gaps between operations, IT, and vendors. We guide the rollout and drive internal adoption. The result: a more efficient path to realizing value.
Process Expertise
We specialize in providing technology process and implementation expertise for IT or contact center leadership
Operational Impact
Whether it’s process optimization or new technology implementation, our work directly impacts day-to-day operations to drive bottom line results
Practical Solutions
We offer end-to-end solutions tailored to your specific needs with practical, not theoretical solutions
10X ROI
Our clients achieve 10X the value of their investment in operational efficiencies, quicker cycle times, increased revenue and better customer and user experiences
| CX & CONTACT CENTER TECHNOLOGY EXPERTS
Who we are.
At Blue Orbit Consulting, we’re a boutique consultancy focused on customer experience and contact center technology.
Deep expertise across NICE, Genesys, UJET, Salesforce, Five9, and more
Hands-on support through every phase—strategy, implementation, adoption, ROI
A partner that makes complex platform rollouts simple and successful
50+ Years of Experience
| OUR RECENT PRESS
Blue Orbit in the media.
| OUR CONTENT
Blue Orbit in the media.
Our latest blogs and newsletters.
| CONTACT US
Get in Touch
Ready to make your customer service technology work better? Book a 15-minute business review.